Marian Henley Boyd is Chief Operating Officer
Marian Henley Boyd is Chief Operating Officer of the firm. The Boyd Group International Aviation Industry Workshop Program is directed by Marian, including the widely-attended International Aviation Forecast Summit. Held annually, this has emerged as the number one event in regard to hard-hitting, no-nonsense trend, traffic, and passenger forecasts, and is attended by leaders from all areas of the industry.
Marian also directs the wide range of airline-related training programs developed by the company. These programs are tailored to the specific needs of the airline industry, and to those of the specific client. Programs developed at Marian’s direction have assisted a number of aviation clients in improving direct customer service as well as the efficiency of service delivery. Customer Service Solutions – a basic skills program for front-line airline employees has been successfully implemented at carriers of all sizes, from small commuters to international airlines.
Before co-founding what is today Boyd Group International, Marian was with Braniff International Airways, rising to the position of Regional Director in the Northwest. During her career at Braniff, Marian was involved in that carrier’s international expansion, including the establishment of station operations in Europe and developing procedures and training programs for local staff.
She holds a degree in Business Administration from North Texas University.