Marian Henley Boyd is Chief Operating Officer of the firm. The Boyd Group International Aviation Industry Workshop Program is directed by Marian, including the widely-attended International Aviation Forecast Summit. Held annually, this has emerged as the number one event in regard to hard-hitting, no-nonsense trend, traffic, and passenger forecasts, and is attended by leaders from all areas of the industry.

Marian also directs the wide range of airline-related training programs developed by the company. These programs are tailored to the specific needs of the airline industry, and to those of the specific client. Programs developed at Marian’s direction have assisted a number of aviation clients in improving direct customer service as well as the efficiency of service delivery. Customer Service Solutions – a basic skills program for front-line airline employees has been successfully implemented at carriers of all sizes, from small commuters to international airlines.

Before co-founding what is today Boyd Group International, Marian was with Braniff International Airways, rising to the position of Regional Director in the Northwest. During her career at Braniff, Marian was involved in that carrier’s international expansion, including the establishment of station operations in Europe and developing procedures and training programs for local staff.

She holds a degree in Business Administration from North Texas University.

William C. Oliver – VP, directs the project coordination and client liaison for Boyd Group International. He also directs the firm’s extensive traffic, passenger, fleet, and forecast databases.

With a 30 year career in the airline industry, with focus upon airline operations, planning and customer service, Mr. Oliver is an expert in the area of airport/airline interface with regard to customer convenience and operations efficiency. Subsequent to service in the Marine Corps., Mr. Oliver had a distinguished career with Braniff International Airways, attaining positions as Director – System Operations, Director – Customer Service Administration, and Vice President – Personnel & Labor Relations.

Following his career at Braniff, Bill was Executive Vice President of a low-fare jet airline, and was responsible for the carrier’s route planning, marketing, and daily operations. Mr. Oliver holds a degree in Business from the University of Texas.

Captain Michael Baiada works with Boyd Group International in the areas of operations restructuring, air traffic control issues, and management development.

A retired 747 captain at a major US airline, Mike has been a leader in projects to improve the nation’s air traffic control system, and in 1994 co-authored the first study that brought Free Flight to the attention of aviation. The study prompted congressional hearings which directed the FAA to accelerate development of the Free Flight concept. He is also expert in procedures to make flight sequencing and departure procedures more efficient, and has worked with a number of clients in this regard.

Captain Baiada holds a degree in Engineering from Rutgers University.

Sonia Watts is our Supervisor—Administrative Services. She joined Boyd Group international in 2007, and holds the responsibility of supervising office administration, conducting research, preparing statistical reports, and handling information requests.

Sonia is responsible for managing registration and assisting in promotion and coordination of the firm’s Annual International Aviation Forecast Summit.